Chen, C. M.* (2019). Evaluating the efficiency change and productivity progress of the top global telecom operators since OTT’s prevalence. Telecommunications Policy, 43 (7): 101805. DOI: 10.1016/j.telpol.2019.01.004. (SCI & SSCI)
Chen, C. M.* (2019). The indirect effect of perceived value for the assessment of mobile service quality on customer loyalty, Journal of Quality, 26(5): 273-295. (EI)
Chen, C. M., Liu, H. M.,* and Ann, B. Y. (2017). Product attributes and purchase intention for smartphones: A moderated mediation model. International Journal of Mobile Communications. 16(1), 1-23, DOI: 10.1504/IJMC.2018.10005322. (SSCI)
Chen, C. M., and Liu, H. M.* (2017). The moderating effect of competitive status on the relationship between customer satisfaction and retention. Total Quality Management & Business Excellence, Published online 31 May 2017. (SSCI)
Chen, C. M. * and Ann, B. Y. (2016). Efficiencies vs. importance-performance analysis for the leading smartphone brands of Apple, Samsung and HTC. Total Quality Management & Business Excellence, 27(3-4), 227-249. Published online 10 Nov 2014. DOI: http://dx.doi.org/10.1080/14783363.2014.976937. (SSCI)
Chen, C. M.* (2017). Exploring the mediated and moderated effects of operator service quality on customer retention: Evidence from Taiwan mobile market. Journal of Management Research, 9(4), 21-42. (ABI)
Chen, C. M.,* and Liu, H. M. (2017). Exploring the impact of airlines service quality on customer loyalty: Evidence from Taiwan. International Journal of Business and Management, 12(5), 36-50. (ABI)
Mao, C. K., Hu, J. L.* and Chen, C. M., 2011, Are the fixed-mobile telcos more competitive? A cross-country efficiency study, Journal of Information & Optimization Sciences, 32 (1), 121-147. (EI)
Chen, C. M.* and Wang, T. C., 2010, Rising productivity of the fixed mobile convergence trend in the telecommunications industry, African Journal of Business Management, 4 (15), 3374-3390. ( ABI)
Mao, C. K., Tsai, H. C. and Chen, C. M.*, 2008, FMS patterns: Penetration vs. traffic substitution in different groups of countries, Technological Forecasting & Social Change, 75 (2008), 356–384. (SSCI)
Chen, C. M.*, Tsai, H. C. and Mao, C. K., 2008, Income, affordable and threshold effects on FMS in the developed and developing economies, Telecommunications Policy, 32 (2008), 626–641. (SSCI)
Tsai, H. C., Chen, C. M. and Tzeng, G. H*, 2006, The comparative productivity efficiency for global telecoms, International Journal of Production Economics, 103 (2), 509-526.